The difference that separates FMS from others is our unique service commitment: owner-involvement we make a practice to remain actively involved in the cleaning activities of each property to ensure that expected results are achieved. This practice is the reason for FMS continued success.

Total Commitment to Quality

Facility Maintenance Source, Inc. goal is to ensure that clients receive positive results in return for the cost and confidence invested in FMS programs. To achieve this, we combine essential elements of both planning and analysis in tailoring each program to your specific needs.

The basic components of our service include:

• Client Analysis – Each cleaning program is developed by FacilityMaintenance Source, Inc. owners from a detailed assessment of your specifications and requirements and from mutually-established goals.
• Program Design – FMS managements incorporates a number of elements in the design of each program. Among these are detailed specifications, job descriptions, training and safety programs, quality control criteria, and criteria for selection of personnel.
• Implementation – Owners remain actively involved in all phases of program start-up and follow-through, including such areas as planning and analysis, program design, and working closely with clients and FMS branch and area managers who oversee daily cleaning activities.
• Client Contact and Assessment – Good communication plays a vital role in the evaluation of program success and helps ensure the highest quality of service possible. Although FMS management and owners stand ready to assist clients whenever the need arises, other communication methods include, routine consultation and inspection of your property by owners, and daily communication on the part of managers and other field representatives to verify that service is satisfactory. At the same time, care is taken to minimize your time involved in cleaning matters.

Quality Assurance:

At FMS, the foundation of our success is built upon our quality control that utilizes several layers of quality checks. Supervisors are directly involved with each cleaning program, job inspections are conducted at multiple levels beginning with the custodial staff that is required to inspect their own work after completion. 

In addition, the following controls are applied:

• Nightly inspections by direct supervisor.
• Monthly Quality Assurance inspections.
• Random unscheduled inspections by senior management.

In summary, our multi-level system of quality control works to ensure that a consistent, quality cleaning job is performed at your facility. Our entire company is committed to quality. FMS’s ownership personally guarantees that you receive a level of professional service that your business demands.